Ordering and terms of service

Ordering from Cuba Connect
Terms and Conditions
Returns and Customer Complaints
Data Protection and Privacy
Our Privacy Policy

Ordering from Cuba Connect

1. Set your browser to accept cookies. If you are unsure how to do this please proceed to How to set your browser to cookies

2.Simply browse through our catalogue using Store Guide and/or Browse & Shop from the left-hand menu.

3. Add items to your shopping basket. You can check and amend the contents of your 'Shopping basket' at any time.

4. Then order and pay through our secure server.We accept most major credit cards.

If you would prefer to order via fax or telephone, or have any inquiries please use these contact details;
Telephone (UK) 020 8800 0155
Enquiries about Cuba Connect: office@cuba-solidarity.org.uk

Terms and Conditions

1. All prices are in UK sterling and are inclusive of VAT.

2. All transactions to be in UK Sterling. Please allow 21 days for delivery.

3. Orders can only be accepted from persons 18 years or over.

4. The contract for this order will be governed under United Kingdom Law.

5. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order.

6. If you are not completely satisfied with your order, return items in good condition within 14 days for a full 'no quibble" refund.This does not affect your statutory rights

7. All information supplied is controlled under the terms of the Data Protection Act.

Returns and Customer Complaints
If you are not completely satisfied with your order, return your goods within 14 days for a full 'no quibble" refund. This does not affect your statutory rights.

We endeavor to respond to any query as quickly as possible and will refund any money as soon as we receive the returned product.

Data Protection and Privacy
Your payment and delivery details are kept on a secure server until your order has been processed (normally within 5 days). All our customers transaction details remain confidential (in accordance with the Data Protection Act 1998)

If you would like more information on the security of this website please visit www.netline-secure.co.uk/info.htm or follow the links from the BT Secure Server logo displayed on this website.

Your e-mail address can be added to our mailing list, so from time to time we can contact you about other special offers that may be of interest. Simply tick the relevant box on the "payment details page" when you make an order.

If you do not wish to be on our mailing list leave the box unchecked.

Cuba Connect's Privacy Policy
The policy of Cuba Connect is to emphasis their commitment to the customer, by providing a quick, reliable delivery service of good quality products within a safe, secure environment via the Internet.

This personal information will be held on our secure server for only as long as it takes to process your order (usually up to 5 days) and then will be deleted from our records.

During this time your information will be protected by our secure server. Please proceed to Secure Server information for more details.

We may use cookies in order to provide you with a better service i.e. to notify us which sections of the website our customers spend most time in anduse this information to alert you when there are special offers on products you may be interested in.

The information collected by cookies can be used to identify you and to track your movement's around our websites, unless you modify your browser settings. Please do not be alarmed by this statement as it is a standard procedure on e-commerce websites.

If you do not set your browser to accept cookies you will not be able to order from the site as we will not be able to read what is in your "shopping basket".